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Improve Employee Performance Idea 88 — April 21, 2009: Link Workplace Attire To Customers

So you have an employee whose attire is not inappropriate enough for a “you must go home and change” command. But it does border on sloppiness or on the fringes of inappropriateness. What do you do?

You make the connection between the employee’s attire and interactions with customers. Here’s how:

Explain how attire impacts customers’ willingness to cooperate with the employee. Cite examples.
Explain how attire impacts customers’ willingness to believe what the employee is saying. Cite examples.
Explain how attire impacts the kind of positive feedback customers’ give about the employee. Cite examples.
Explain how attire impacts the kind of negative feedback customers’ give about the employee. Cite examples.

KEY REMINDER: To improve employee performance, you have to conduct effective performance discussions, give effective performance feedback, reinforce employee performance, and use effective performance phrases to write effective performance appraisals.
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Barbara Brown, PhD shows managers how to improve employee performance by linking performance to results. She publishes handbooks that contain phrases for discussing performance and for writing appraisals. Dr. Brown also provides training and consulting. Visit www.LinkToResults.net.

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