Improve Employee Performance Idea 93 – June 25, 2009: Be Specific About Communication Problems
If you want employees to improve how they communicate, trying being SPECFIC about the communication problem. What do I mean? Well, suppose you are the boss of a supervisor or team leader who does not give clear directions regarding assignments. In other words, they fail to cover all the bases involving who, what, when, where, why, and how. To encourage improvement, you could link this failure to give clear directions in the following ways:
• Failure to give clear directions leads to extra work for the supervisor or team leader because he or she has to do the job.
• Failure to give clear directions causes the supervisor or team leader to have to explain or justify delays.
• Failure to give dear directions causes mistakes by subordinates or other employees.
• Failure to give clear directions causes … ADD YOUR OWN IMPACT STATEMENT!
KEY REMINDER: To improve employee performance, you have to conduct effective performance discussions, give effective performance feedback, reinforce employee performance, and use effective performance phrases to write effective performance appraisals.
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Barbara Brown, PhD shows managers how to improve employee performance by linking performance to results. She publishes handbooks that contain phrases for discussing performance and for writing appraisals. Dr. Brown also provides training and consulting. Visit www.LinkToResults.net.