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Improve Employee Performance Idea 95 – July 1, 2009: Connect Problem Solving to What Can Be Reduced

You have some employees whom you know could do a better job at solving problems, but they don’t. So how do you motivate them to do better in this area? Connect problem solving to something employees want reduced:

1. Explain how solving a problem could reduce their stress.

2. Explain how solving a problem could reduce the number of calls they receive from customers complaining about an issue.

3. Explain how solving a problem could reduce the amount of time they spend working on a task.

4. Explain how solving a problem could reduce…ADD YOUR OWN ITEM!

KEY REMINDER: To improve employee performance, you have to conduct effective performance discussions, give effective performance feedback, reinforce employee performance, and use effective performance phrases to write effective performance appraisals.
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Barbara Brown, Ph.D. shows managers how to improve employee performance by linking performance to results. She publishes handbooks that contain phrases for discussing performance and for writing appraisals. Dr. Brown also provides training and consulting. Visit www.LinkToResults.net.

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