Welcome to the Linking Performance To Results Blog. This is where people share ideas on linking employee performance to workplace results. Tell us your workplace experiences with linking performance to results. Share suggestions for creating effective links.

Comments are moderated and will not appear on this blog until the author has approved them.

Improve Employee Performance Idea 102 – February 15, 2010: Use Employee Complaints to Encourage Improvement

So you have an employee who is not doing his or her best work and is always complaining as well. Instead of groaning and cringing the next time you have a performance review with this employee, use the complaints to encourage improvement. How? First, think of the areas where you want the employee to improve, then link the complaint to the improvement. Here are 3 examples:

1. Explain how “expediting customer requests” might result in improvements in the area the employee is complaining about.

2. Explain how “increasing productivity” might result in improvements in the area the employee is complaining about.

3. Explain how “reducing errors” might result in improvements in the area the employee is complaining about.

KEY REMINDER: To improve employee performance, you have to conduct effective performance discussions, give effective performance feedback, reinforce employee performance, and use effective performance phrases to write effective performance appraisals.
_____________
Barbara Brown, Ph.D. shows managers how to improve employee performance by linking performance to results. She publishes handbooks that contain phrases for discussing performance and for writing appraisals. Dr. Brown also provides training and consulting. Visit www.LinkToResults.net.

Comments (0)