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Improve Employee Performance Idea 115 – May 19, 2010: Clarify Ideal Problem Solving Skills

If you want employees to become better problem solvers, you need to tell them what represents “ideal” problem solving skills for you and your organization. For instance, suppose you wanted employees to do a better job of assessing the IMPACT of problems and solutions. Those “ideal” skills you are looking for might include:

• Identifies how problems and solutions IMPACT customers

• Identifies how problems and solutions IMPACT other coworkers

• Investigates how problems and solutions IMPACT other stakeholders in the organization

• Determines the negative IMPACT of ‘not’ solving problems

KEY REMINDER: To improve employee performance, you have to conduct effective performance discussions, give effective performance feedback, reinforce employee performance, and use effective performance phrases to write effective performance appraisals.
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Barbara Brown, Ph.D. shows managers how to improve employee performance by linking performance to results. She publishes handbooks that contain phrases for discussing performance and for writing appraisals. Dr. Brown also provides training and consulting. Visit www.LinkToResults.net.

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