Improve Employee Performance Idea 118 – June 24, 2010: Criticism and Negative Feedback Skills
If you expect your employees to work out their differences on performance issues, they need the skills to manage those discussions. In other words, they need skills in giving criticism and negative feedback. Here is one skill:
Ability to explain the impact of what the person did or did not do
This lets the person know that you are not criticizing just to be critical. You are criticizing because that person’s behavior affects something in the workplace.
Some phrases you might use include, “This approach will cause…” or “The impact on our Team is…”
KEY REMINDER: To improve employee performance, you have to conduct effective performance discussions, give effective performance feedback, reinforce employee performance, and use effective performance phrases to write effective performance appraisals.
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Barbara Brown, Ph.D. shows managers how to improve employee performance by linking performance to results. She publishes handbooks that contain phrases for discussing performance and for writing appraisals. Dr. Brown also provides training and consulting. Visit www.LinkToResults.net.