
These eBooks offer multiple ways to link employee performance to workplace results. They contain specific behaviors, specific results, and examples of ways to link each behavior to each result. All behaviors and results are written as “phrases” for ready-made use in performance appraisals or during performance discussions.
Also included are examples of ways to use the linking process to conduct performance discussions, prepare performance improvement plans (PIP), prepare individual development plans (IDP), and reinforce positive performance. Forms are also included, so managers and supervisors can fill-in-the blanks while reading or reproduce them for later completion.
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Use the materials and ideas in these eBooks to:
Use this information during day-to-day conversations about work, when talking informally, and at formal performance reviews.
Some examples of types of conversations include:
“When you submit your reports on time (behavior), we are able to meet our deadlines for submitting the monthly reports to the field office (result).”
“When you order the janitorial supplies timely (behavior) that allows the maintenance employees to do their job in a timely manner (result).”
“Entering clients medical records into the database by 5:00 PM every day (behavior) helps us achieve our strategic goal of quickly responding to our clients’ health issues (result).”
“Responding to repair requests within 2 hours (behavior) is important because it is one of the things that allows us to fulfill our mission of being the most responsive cable company on the east coast (result).”
Contents include 37 behaviors that lead to effective interpersonal communication, 37 results of effective interpersonal communication, and examples of ways to link each behavior to each result.
Contains 49 pages in PDF.
Contents include 32 behaviors that lead to effective cooperation, 32 results of effective cooperation, and examples of ways to link each behavior to each result.
Contains 48 pages in PDF.
Contents include 33 behaviors that lead to effective customer service, 33 results of effective customer service, and examples of ways to link each behavior to each result.
Contains 49 pages in PDF.
Contents include 31 behaviors that lead to effective problem solving, 31 results of effective problem solving, and examples of ways to link each behavior to each result.
Contains 48 pages in PDF.
Contents include 29 behaviors that lead to effective leadership, 29 results of effective leadership, and examples of ways to link each behavior to each result.
Contains 49 pages in PDF.
Contents include 29 behaviors that lead to effective training, 29 results of effective training, and examples of ways to link each behavior to each result.
Contains 49 pages in PDF.
Contents include 31 behaviors that lead to effective workload management, 31 results of effective workload management, and examples of ways to link each behavior to each result.
Contains 48 pages in PDF.
Contents include 24 skills that lead to effective writing skills, 24 results of effective writing skills, and examples of ways to link each skill to each result.
Contains 48 pages in PDF.
Contents include 33 behaviors that lead to effective telephone communication, 33 results of effective telephone communication, and examples of ways to link each behavior to each result.
Contains 49 pages in PDF.
Contents include 32 behaviors that lead to effective time management, 32 results of effective time management, and examples of ways to link each behavior to each result.
Contains 48 pages in PDF.
Contents include 32 behaviors that lead to effective Teamwork, 32 results of effective Teamwork, and examples of ways to link each behavior to each result.
Contains 48 pages in PDF.
This handbook contains the foundational approach used in the topic-specific handbooks like Linking Teamwork To Results. The Linking Process handbook gives you a step-by-step process to “create customized lists” of behaviors and results. Contents include a practical framework for clarifying performance expectations, examples of ways to address positive performance as well as negative performance, strategies for reinforcing positive behaviors and results.
Use The Linking Process handbook to supplement the other topic-specific handbooks, or use it as a stand-alone handbook to create customized behaviors and results.
Contains 49 pages in PDF.
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