Linking Customer Service To Results

This Customer Service Handbook is a tool that managers and supervisors can use to create a customized performance improvement plan for every employee.

Contents include 33 behaviors that lead to effective customer service, 33 results of effective customer service, and examples of ways to link each behavior to each result.   Useful examples demonstrate ways to use the linking process to conduct performance discussions, prepare performance improvement plans (PIP), prepare individual development plans (IDP), and reinforce customer service.  Forms are included, so managers and supervisors can fill-in-the blanks while reading or reproduce the forms for later completion. 

All behaviors and results are written as “phrases” for ready-made use in performance appraisals or during performance discussions.

Contains 49 pages.

E-book - $6.99

Hard Copy - $10.99 + $2.95 s/h

E-Course - $24.99